UPMC Pinnacle facilities in the Harrisburg, Pennsylvania area were live on the full suite of Epic applications and initiating a project to add new markets to their IT model. On a fast track to implement its corporate Epic model in these newly acquired facilities, UPMC Pinnacle was in need of an experienced credentialed training team to help them meet their implementation objectives and goals. The implementation was separated into two phases, with four markets combined into one live event, followed by the last market (Hanover) several months later. The end-users in these markets were to be trained locally, while the implementation and go-live were to occur simultaneously in a single event, which created additional logistical planning challenges.
MedMatica qualified and onboarded over 75 Epic credentialed trainers to support the spectrum of Epic modules, in a compressed timeframe. Training was to occur locally in multiple markets across central Pennsylvania. These markets were a combination of inpatient acute services as well as outpatient clinics and specialty services. MedMatica successfully assigned geographically local resources that supported the client’s need to provide high quality training services efficiently and economically.
With the dynamic nature of a training project, communication with management is essential. Weekly progress reporting to UPMC Pinnacle’s management team ensured clear, regular communication throughout the project. In addition to weekly progress reporting, MedMatica’s Engagement Manager produced a weekly classroom observation report which consisted of instructor feedback on class participants who would benefit from enhanced training and/or focused at-the-elbow live support.
MedMatica Credentialed Trainers worked seamlessly with UPMC Pinnacle to train over 2,000 clinicians, support staff and business office personnel during an intensive six-month time period. Although the credentialing process was completed at a central location, all end-user training was performed at each market geographic location. Additionally, MedMatica team provided at-the-elbow post live support at each hospital and associated ambulatory locations. The training project was completed within the agreed to time period and within budget, contributing significantly to a successful implementation and live event. As a result, UPMC Pinnacle hospital and ambulatory practice end-users were able to quickly adapt and embrace the use of their new clinical information system.