Recently in NYC, KLAS Vice Presidents Taylor Davis and Mitchell Josephson provided MedMatica and Healthcare Professionals from the New York City area an update on their findings from the KLAS Arch Collaborative. This group measures and analyzes Clinician Satisfaction with their EHR. KLAS has helped over 180 member organizations in 9 countries measure the feedback of their EHR system users. Based on the data gathered, the KLAS team has put together 10 key attributes that successful organizations demonstrate. Here are ten attributes: Successful organizations have IT and informatics leadership that builds strong bridges to work closely with clinical leadership. Successful organizations capture the hearts and minds of their clinicians so that deep EHR education takes place. They help clinicians see how the EHR is more than software: it is the embodiment of the organization’s clinical workflows. Successful organizations help clinicians understand that they are responsible for their own success. This includes utilizing EHR personalization, learning EHR functionality and successfully escalating challenges. Successful organizations create fast tracks for EHR enhancements so that many small changes can be made quickly. Successful organizations are incredible communicators. They utilize multiple methods of communication, often brand their communications and are highly creative. Successful organizations have IT leaders that listen, round and know what is happening with their clinicians. Successful organizations understand change management and human motivation. Successful organizations have a service-oriented culture. They work very hard to not say ‘no’ to clinician requests. They work hard to ‘flip’ the most unhappy clinicians. Successful organizations are agile in their development, avoiding long prioritization lists. Successful organizations understand and work on the holistic workflows of the organization. They take responsibility for adjusting workflows that don’t work—even if they are only part of the problem. MedMatica has assisted numerous organizations to optimize the use of EHR technology and improve their clinician’s level of satisfaction. If you are interested in knowing more, please click here and we will get back to you in one business day.Read more
We begin 2019 fresh off of a very successful year for MedMatica, our clients, and employees. With the new year in full swing, I want to take a moment to look back on 2018. Most importantly, on behalf of the entire Management Team, I want to personally thank all of you who contributed so much to our company and the clients we serve. Some highlights of 2018 included: Several Epic Training engagements which led to successful go-lives and high levels of user satisfaction and adoption Epic Implementation support for a number of clients implementing clinical and financial applications across their health systems Provided Application Management Services in support of legacy applications as these clients transitioned to Epic Cerner implementation support of both clinical and financial applications Technology and infrastructure support for several Physician organizations Advisory services which assisted clients with system selection and planning Siemens Soarian Revenue Cycle implementation services My hope for 2019 is to continue to have great consultants serving our clients with high quality services, that result in real value. Furthermore, I wish for all of you to stay healthy and achieve the level of work-life balance you all seek. Happy Belated New Year to everyone! – Jerry Howell, CEO, MedMatica Consulting AssociatesRead more
UPMC Pinnacle facilities in the Harrisburg, Pennsylvania area were live on the full suite of Epic applications and initiating a project to add new markets to their IT model. On a fast track to implement its corporate Epic model in these newly acquired facilities, UPMC Pinnacle was in need of an experienced credentialed training team to help them meet their implementation objectives and goals. The implementation was separated into two phases, with four markets combined into one live event, followed by the last market (Hanover) several months later. The end-users in these markets were to be trained locally, while the implementation and go-live were to occur simultaneously in a single event, which created additional logistical planning challenges. MedMatica qualified and onboarded over 75 Epic credentialed trainers to support the spectrum of Epic modules, in a compressed timeframe. Training was to occur locally in multiple markets across central Pennsylvania. These markets were a combination of inpatient acute services as well as outpatient clinics and specialty services. MedMatica successfully assigned geographically local resources that supported the client’s need to provide high quality training services efficiently and economically. With the dynamic nature of a training project, communication with management is essential. Weekly progress reporting to UPMC Pinnacle’s management team ensured clear, regular communication throughout the project. In addition to weekly progress reporting, MedMatica’s Engagement Manager produced a weekly classroom observation report which consisted of instructor feedback on class participants who would benefit from enhanced training and/or focused at-the-elbow live support. MedMatica Credentialed Trainers worked seamlessly with UPMC Pinnacle to train over 2,000 clinicians, support staff and business office personnel during an intensive six-month time period. Although the credentialing process was completed at a central location, all end-user training was performed at each market geographic location. Additionally, MedMatica team provided at-the-elbow post live support at each hospital and associated ambulatory locations. The training project was completed within the agreed to time period and within budget, contributing significantly to a successful implementation and live event. As a result, UPMC Pinnacle hospital and ambulatory practice end-users were able to quickly adapt and embrace the use of their new clinical information system.Read more
Medmatica helped to improve provider satisfaction and reduce costs in transcription by implementing voice recognition technology.
Medmatica Consulting Associates partnered with Health Quest physicians to manage the voice recognition project, design templates, tests, the training of end-users, and the implementation of Nuance Communications, Inc.’s Dragon Medical speech recognition technology . The MedMatica team worked with both Health Quest and Nuance to identify and utilize best practices during the implementation. The project’s most substantial challenge was managing the forward, positive momentum and maintaining the satisfaction and commitment of over 900 clinicians across all specialties. Health Quest also battled with the common challenge that faces all healthcare organizations: balancing the demanding set of regulatory requirements with implementing new, much desired, clinical functionality. Medmatica successfully managed the issues and risks, as well as the technical aspects including: software fix deployment, issue triage through to resolution, and coordination across multiple vendor solution teams. At the conclusion of the project, Health Quest improved their operational efficiency within their healthcare organization by implementing streamlined clinical documentation. The consulting team delivered a project post-mortem that included education in order to improve future Health Quest projects. Specifically, Health Quest realized the following benefits within 12 months: > 70% reduction in dictation and transcription costs within 12 months. > 95% electronic physician documentation usage Improved legibility of the hospital medical record, resulting in quicker billing turnaround times 25% reduction of CDS queries Improved accuracy of coding and documentation Nuance and Health Quest published a multi-year study in August 2018: “Provider Adoption of Speech Recognition and its impact on Satisfaction, Documentation Quality, Efficiency, and Cost in an Inpatient EHR,” is available on PubMed Central, the U.S. National Institutes of Health digital archive of biomedical and life sciences journal literature. The results were presented at the Association of Medical Directors of Information Systems Conference and American Medical Informatics Association’s 2018 Informatics Summit.“ (1) The MedMatica team of experienced consultants provided superior consultative services and delivered Health Quest’s clinical documentation with voice recognition on time and on budget. Medmatica’s expert team is available to assist with your voice recognition transition. If you are interested in talking to our leadership, please contact us my phone (610) 827-1356 or email us email@example.com (1) The benefits identified in the multi-year study showed an improvement over those reported by Medmatica in the first 12 months, including an 81% decrease in transcription costs ($1.37 Million) and 81% of providers reporting improved documentation. The full study can be found in at https://stockguru.com/2018/08/13/study-speech-recognition-technology-improves-satisfaction-workflow-and-efficiency/Read more
Kimberly Lake, Subject Matter Expert in Cerner Patient Accounting. Pictured: Kimberly [right] and her husband at their youngest daughter’s college graduation May 2018 Kimberly is currently a Revenue Cycle Subject Matter Expert and been working as Subject Matter Expert in Cerner Patient Accounting for a year and a half in a consulting role. Kimberly joined MedMatica Consulting Associates one year ago after retiring from Memorial Hospital at Gulfport in January of 2017. Her favorite project so far has been the 4 months spent in Vail, Colorado on a project in with Cerner. “Wow, was the scenery breathtaking!” Kimberly shared. What do you love about your job right now? At Memorial Hospital at Gulfport, we began our journey with a Big Bang Cerner implementation in early 2013. I was a member of the MHG team and it was a journey that was not without its pitfalls, however, we went live in June 0f 2014 and were very successful. Because of our success with Cerner Patient Accounting, MHG became a flagship hospital for Cerner. We hosted numerous hospitals who wanted to see our Cerner solutions in action. We featured Cerner Patient Accounting and presented our Revenue Cycle journey and lead roundtable discussions with visiting hospitals Rev Cycle leaders. It was these interactions that led me down the path that I am on because in an implementation like Cerner, “You don’t know what you don’t know’ and I firmly believe that any hospital implementing Cerner Revenue Cycle solutions needs to have an advocate on their team to help with the Cerner lingo and guidance toward making solid informed decisions. I also love working with the people at Good Shepherd. The culture there is, by far, one of the best that I have had the opportunity to be part of and I derive immense satisfaction knowing that I am contributing to their success. What do you particularly enjoy about working with MedMatica? I find the folks at MedMatica to be professional, caring, easy to communicate with. And I admire their dedication to finding highly qualified consultants for their clients! I have met several who have been on the team at Good Shepherd and they are stellar! Is there anything else you would like to share? I have three magnificent grown children and two fabulous grandchildren, ages 3 and 6, with two more on the way (twins)! My husband and I live on the beautiful Mississippi Gulf Coast with our 2 dogs and 4 cats. Hurricanes aside, it is a magical place to live! Thank you for taking the time to share your experience with us, Kimberly! Thank you for reading. You could be the next associate in the spotlight!Read more
Sue: Beaker Project Manager Pictured: Sue and her husband in Rome 2017 Sue is currently the Beaker Project Manager and an analyst builder for UPMC Pinnacle and has been in this role for about a year. This is her first project with us. “Our go-live is scheduled for April 29th, so it’s been a busy year!” Sue shared. What do you love about your job right now? My favorite part of being a consultant is mentoring team members. I hope that bringing my experience from past projects to my current one, and sharing tips and tricks that I’ve picked up along the way enhances the team and organization. It’s very exciting for me to see others get excited about learning about Epic and Beaker. What do you particularly enjoy about working with MedMatica? Being on the project at Pinnacle I have the privilege of having MedMatica support right on site almost every week, which is almost unheard of in the consulting world. It’s been very valuable to me as I’ve learned so much from Barbara and Jeff with regards to effectively managing people, and if I ever have a question, issue or concern I know I have their support. Another plus is MedMatica is respectful of our personal time and when you’re a road warrior, having our weekend time respected by our consulting firm is extremely important and I appreciate it very much. How often have you worked with us in the past? This is my first project with MedMatica. Let’s pause here for a quick look at her adorable dog! This is Sydney, an Australian Shepherd poodle mix. Word on the street is that she is a frisbee-catching rockstar. Is there anything else you would like to share? MedMatica always pays in a timely manner. I’ve never had an issue with my expenses or questions about my hours which is very important to consultants. The software that we use for entering time and expenses is very easy to use; it’s nice to have tools that make our lives easier. Thank you for taking the time to share your experience with us, Sue! Thank you for reading. You could be the next associate in the spotlight!Read more