Medmatica helped to improve provider satisfaction and reduce costs in transcription by implementing voice recognition technology.
Medmatica Consulting Associates partnered with Health Quest physicians to manage the voice recognition project, design templates, tests, the training of end-users, and the implementation of Nuance Communications, Inc.’s Dragon Medical speech recognition technology . The MedMatica team worked with both Health Quest and Nuance to identify and utilize best practices during the implementation. The project’s most substantial challenge was managing the forward, positive momentum and maintaining the satisfaction and commitment of over 900 clinicians across all specialties. Health Quest also battled with the common challenge that faces all healthcare organizations: balancing the demanding set of regulatory requirements with implementing new, much desired, clinical functionality. Medmatica successfully managed the issues and risks, as well as the technical aspects including: software fix deployment, issue triage through to resolution, and coordination across multiple vendor solution teams. At the conclusion of the project, Health Quest improved their operational efficiency within their healthcare organization by implementing streamlined clinical documentation. The consulting team delivered a project post-mortem that included education in order to improve future Health Quest projects. Specifically, Health Quest realized the following benefits within 12 months: > 70% reduction in dictation and transcription costs within 12 months. > 95% electronic physician documentation usage Improved legibility of the hospital medical record, resulting in quicker billing turnaround times 25% reduction of CDS queries Improved accuracy of coding and documentation Nuance and Health Quest published a multi-year study in August 2018: “Provider Adoption of Speech Recognition and its impact on Satisfaction, Documentation Quality, Efficiency, and Cost in an Inpatient EHR,” is available on PubMed Central, the U.S. National Institutes of Health digital archive of biomedical and life sciences journal literature. The results were presented at the Association of Medical Directors of Information Systems Conference and American Medical Informatics Association’s 2018 Informatics Summit.“ (1) The MedMatica team of experienced consultants provided superior consultative services and delivered Health Quest’s clinical documentation with voice recognition on time and on budget. Medmatica’s expert team is available to assist with your voice recognition transition. If you are interested in talking to our leadership, please contact us my phone (610) 827-1356 or email us email@example.com (1) The benefits identified in the multi-year study showed an improvement over those reported by Medmatica in the first 12 months, including an 81% decrease in transcription costs ($1.37 Million) and 81% of providers reporting improved documentation. The full study can be found in at https://stockguru.com/2018/08/13/study-speech-recognition-technology-improves-satisfaction-workflow-and-efficiency/Read more
Kimberly Lake Subject Matter Expert in Cerner Patient Accounting Pictured: Kimberly [right] and her husband at their youngest daughter’s college graduation May 2018 Kimberly is currently a Revenue Cycle Consultant and been working as Subject Matter Expert in Cerner Patient Accounting for a year and a half in a consulting role. Kimberly joined MedMatica Consulting Associates one year ago after retiring from Memorial Hospital at Gulfport in January of 2017. Her favorite project so far has been the 4 months spent in Vail, Colorado on a project in with Cerner. “Wow, was the scenery breathtaking!” Kimberly shared. What do you love about your job right now? At Memorial Hospital at Gulfport, we began our journey with a Big Bang Cerner implementation in early 2013. I was a member of the MHG team and it was a journey that was not without its pitfalls, however, we went live in June 0f 2014 and were very successful. Because of our success with Cerner Patient Accounting, MHG became a flagship hospital for Cerner. We hosted numerous hospitals who wanted to see our Cerner solutions in action. We featured Cerner Patient Accounting and presented our Revenue Cycle journey and lead roundtable discussions with visiting hospitals Rev Cycle leaders. It was these interactions that led me down the path that I am on because in an implementation like Cerner, “You don’t know what you don’t know’ and I firmly believe that any hospital implementing Cerner Revenue Cycle solutions needs to have an advocate on their team to help with the Cerner lingo and guidance toward making solid informed decisions. I also love working with the people at Good Shepherd. The culture there is, by far, one of the best that I have had the opportunity to be part of and I derive immense satisfaction knowing that I am contributing to their success. What do you particularly enjoy about working with MedMatica? I find the folks at MedMatica to be professional, caring, easy to communicate with. And I admire their dedication to finding highly qualified consultants for their clients! I have met several who have been on the team at Good Shepherd and they are stellar! Is there anything else you would like to share? I have three magnificent grown children and two fabulous grandchildren, ages 3 and 6, with two more on the way (twins)! My husband and I live on the beautiful Mississippi Gulf Coast with our 2 dogs and 4 cats. Hurricanes aside, it is a magical place to live! Thank you for taking the time to share your experience with us, Kimberly! Thank you for reading. You could be the next consultant in the spotlight!Read more
Sue Beaker Project Manager Pictured: Sue and her husband in Rome 2017 Sue is currently the Beaker Project Manager and an analyst builder for UPMC Pinnacle and has been in this role for about a year. This is her first project with us. “Our go-live is scheduled for April 29th, so it’s been a busy year!” Sue shared. What do you love about your job right now? My favorite part of being a consultant is mentoring team members. I hope that bringing my experience from past projects to my current one, and sharing tips and tricks that I’ve picked up along the way enhances the team and organization. It’s very exciting for me to see others get excited about learning about Epic and Beaker. What do you particularly enjoy about working with MedMatica? Being on the project at Pinnacle I have the privilege of having MedMatica support right on site almost every week, which is almost unheard of in the consulting world. It’s been very valuable to me as I’ve learned so much from Barbara and Jeff with regards to effectively managing people, and if I ever have a question, issue or concern I know I have their support. Another plus is MedMatica is respectful of our personal time and when you’re a road warrior, having our weekend time respected by our consulting firm is extremely important and I appreciate it very much. How often have you worked with us in the past? This is my first project with MedMatica. Let’s pause here for a quick look at her adorable dog! This is Sydney, an Australian Shepherd poodle mix. Word on the street is that she is a frisbee-catching rockstar. Is there anything else you would like to share? MedMatica always pays in a timely manner. I’ve never had an issue with my expenses or questions about my hours which is very important to consultants. The software that we use for entering time and expenses is very easy to use; it’s nice to have tools that make our lives easier. Thank you for taking the time to share your experience with us, Sue! Thank you for reading. You could be the next consultant in the spotlight!Read more