UPMC Pinnacle Epic Training Success

February 8, 2019

UPMC Pinnacle facilities in the Harrisburg, Pennsylvania area were live on the full suite of Epic applications and initiating a project to add new markets to their IT model. On a fast track to implement its corporate Epic model in these newly acquired facilities, UPMC Pinnacle was in need of an experienced credentialed training team to help them meet their implementation objectives and goals. The implementation was separated into two phases, with four markets combined into one live event, followed by the last market (Hanover) several months later. The end-users in these markets were to be trained locally, while the implementation and go-live were to occur simultaneously in a single event, which created additional logistical planning challenges. MedMatica qualified and onboarded over 75 Epic credentialed trainers to support the spectrum of Epic modules, in a compressed timeframe. Training was to occur locally in multiple markets across central Pennsylvania. These markets were a combination of inpatient acute services as well as outpatient clinics and specialty services. MedMatica successfully assigned geographically local resources that supported the client’s need to provide high quality training services efficiently and economically. With the dynamic nature of a training project, communication with management is essential. Weekly progress reporting to UPMC Pinnacle’s management team ensured clear, regular communication throughout the project. In addition to weekly progress reporting, MedMatica’s Engagement Manager produced a weekly classroom observation report which consisted of instructor feedback on class participants who would benefit from enhanced training and/or focused at-the-elbow live support.  MedMatica Credentialed Trainers worked seamlessly with UPMC Pinnacle to train over 2,000 clinicians, support staff and business office personnel during an intensive six-month time period. Although the credentialing process was completed at a central location, all end-user training was performed at each market geographic location. Additionally, MedMatica team provided at-the-elbow post live support at each hospital and associated ambulatory locations. The training project was completed within the agreed to time period and within budget, contributing significantly to a successful implementation and live event. As a result, UPMC Pinnacle hospital and ambulatory practice end-users were able to quickly adapt and embrace the use of their new clinical information system.

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Associate Spotlight Summer 2018

July 15, 2018

Kimberly Lake, Subject Matter Expert in Cerner Patient Accounting. Pictured: Kimberly [right] and her husband at their youngest daughter’s college graduation May 2018 Kimberly is currently a Revenue Cycle Subject Matter Expert and been working as Subject Matter Expert in Cerner Patient Accounting for a year and a half in a consulting role. Kimberly joined MedMatica Consulting Associates one year ago after retiring from Memorial Hospital at Gulfport in January of 2017. Her favorite project so far has been the 4 months spent in Vail, Colorado on a project in with Cerner. “Wow, was the scenery breathtaking!” Kimberly shared. What do you love about your job right now? At Memorial Hospital at Gulfport, we began our journey with a Big Bang Cerner implementation in early 2013. I was a member of the MHG team and it was a journey that was not without its pitfalls, however, we went live in June 0f 2014 and were very successful. Because of our success with Cerner Patient Accounting, MHG became a flagship hospital for Cerner. We hosted numerous hospitals who wanted to see our Cerner solutions in action. We featured Cerner Patient Accounting and presented our Revenue Cycle journey and lead roundtable discussions with visiting hospitals Rev Cycle leaders. It was these interactions that led me down the path that I am on because in an implementation like Cerner, “You don’t know what you don’t know’ and I firmly believe that any hospital implementing Cerner Revenue Cycle solutions needs to have an advocate on their team to help with the Cerner lingo and guidance toward making solid informed decisions. I also love working with the people at Good Shepherd. The culture there is, by far, one of the best that I have had the opportunity to be part of and I derive immense satisfaction knowing that I am contributing to their success. What do you particularly enjoy about working with MedMatica? I find the folks at MedMatica to be professional, caring, easy to communicate with. And I admire their dedication to finding highly qualified consultants for their clients! I have met several who have been on the team at Good Shepherd and they are stellar! Is there anything else you would like to share? I have three magnificent grown children and two fabulous grandchildren, ages 3 and 6, with two more on the way (twins)! My husband and I live on the beautiful Mississippi Gulf Coast with our 2 dogs and 4 cats. Hurricanes aside, it is a magical place to live! Thank you for taking the time to share your experience with us, Kimberly! Thank you for reading. You could be the next associate in the spotlight!

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Associate Spotlight Spring 2018

April 2, 2018

Sue: Beaker Project Manager Pictured: Sue and her husband in Rome 2017 Sue is currently the Beaker Project Manager and an analyst builder for UPMC Pinnacle and has been in this role for about a year. This is her first project with us. “Our go-live is scheduled for April 29th, so it’s been a busy year!” Sue shared. What do you love about your job right now?  My favorite part of being a consultant is mentoring team members. I hope that bringing my experience from past projects to my current one, and sharing tips and tricks that I’ve picked up along the way enhances the team and organization. It’s very exciting for me to see others get excited about learning about Epic and Beaker. What do you particularly enjoy about working with MedMatica? Being on the project at Pinnacle I have the privilege of having MedMatica support right on site almost every week, which is almost unheard of in the consulting world. It’s been very valuable to me as I’ve learned so much from Barbara and Jeff with regards to effectively managing people, and if I ever have a question, issue or concern I know I have their support. Another plus is MedMatica is respectful of our personal time and when you’re a road warrior, having our weekend time respected by our consulting firm is extremely important and I appreciate it very much. How often have you worked with us in the past? This is my first project with MedMatica. Let’s pause here for a quick look at her adorable dog! This is Sydney, an Australian Shepherd poodle mix. Word on the street is that she is a frisbee-catching rockstar. Is there anything else you would like to share? MedMatica always pays in a timely manner. I’ve never had an issue with my expenses or questions about my hours which is very important to consultants. The software that we use for entering time and expenses is very easy to use; it’s nice to have tools that make our lives easier. Thank you for taking the time to share your experience with us, Sue! Thank you for reading. You could be the next associate in the spotlight!

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