Measuring and Improving Clinician Satisfaction with their EHR

June 4, 2019

Recently in NYC, KLAS Vice Presidents Taylor Davis and Mitchell Josephson provided MedMatica and Healthcare Professionals from the New York City area an update on their findings from the KLAS Arch Collaborative. This group measures and analyzes Clinician Satisfaction with their EHR. KLAS has helped over 180 member organizations in 9 countries measure the feedback of their EHR system users. Based on the data gathered, the KLAS team has put together 10 key attributes that successful organizations demonstrate. Here are ten attributes: Successful organizations have IT and informatics leadership that builds strong bridges to work closely with clinical leadership. Successful organizations capture the hearts and minds of their clinicians so that deep EHR education takes place. They help clinicians see how the EHR is more than software: it is the embodiment of the organization’s clinical workflows. Successful organizations help clinicians understand that they are responsible for their own success. This includes utilizing EHR personalization, learning EHR functionality and successfully escalating challenges. Successful organizations create fast tracks for EHR enhancements so that many small changes can be made quickly. Successful organizations are incredible communicators. They utilize multiple methods of communication, often brand their communications and are highly creative. Successful organizations have IT leaders that listen, round and know what is happening with their clinicians. Successful organizations understand change management and human motivation. Successful organizations have a service-oriented culture. They work very hard to not say ‘no’ to clinician requests. They work hard to ‘flip’ the most unhappy clinicians. Successful organizations are agile in their development, avoiding long prioritization lists. Successful organizations understand and work on the holistic workflows of the organization. They take responsibility for adjusting workflows that don’t work—even if they are only part of the problem. MedMatica has assisted numerous organizations to optimize the use of EHR technology and improve their clinician’s level of satisfaction. If you are interested in knowing more, please click here and we will get back to you in one business day.

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Belated Happy New Year!

February 8, 2019

We begin 2019 fresh off of a very successful year for MedMatica, our clients, and employees. With the new year in full swing, I want to take a moment to look back on 2018. Most importantly, on behalf of the entire Management Team, I want to personally thank all of you who contributed so much to our company and the clients we serve. Some highlights of 2018 included: Several Epic Training engagements which led to successful go-lives and high levels of user satisfaction and adoption Epic Implementation support for a number of clients implementing clinical and financial applications across their health systems Provided Application Management Services in support of legacy applications as these clients transitioned to Epic Cerner implementation support of both clinical and financial applications  Technology and infrastructure support for several Physician organizations Advisory services which assisted clients with system selection and planning Siemens Soarian Revenue Cycle implementation services My hope for 2019 is to continue to have great consultants serving our clients with high quality services, that result in real value. Furthermore, I wish for all of you to stay healthy and achieve the level of work-life balance you all seek. Happy Belated New Year to everyone! – Jerry Howell, CEO, MedMatica Consulting Associates

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Medmatica helped to improve provider satisfaction and reduce costs in transcription by implementing voice recognition technology.

October 3, 2018

Medmatica Consulting Associates partnered with Health Quest physicians to manage the voice recognition project, design templates, tests, the training of end-users, and the implementation of Nuance Communications, Inc.’s Dragon Medical speech recognition technology . The MedMatica team worked with both Health Quest and Nuance to identify and utilize best practices during the implementation. The project’s most substantial challenge was managing the forward, positive momentum and maintaining the satisfaction and commitment of over 900 clinicians across all specialties. Health Quest also battled with the common challenge that faces all healthcare organizations:  balancing the demanding set of regulatory requirements with implementing new, much desired, clinical functionality. Medmatica successfully managed the issues and risks, as well as the technical aspects including: software fix deployment, issue triage through to resolution, and coordination across multiple vendor solution teams.  At the conclusion of the project, Health Quest improved their operational efficiency within their healthcare organization by implementing streamlined clinical documentation. The consulting team delivered a project post-mortem that included education in order to improve future Health Quest projects. Specifically, Health Quest realized the following benefits within 12 months: > 70% reduction in dictation and transcription costs within 12 months. > 95% electronic physician documentation usage  Improved legibility of the hospital medical record, resulting in quicker billing turnaround times 25% reduction of CDS queries Improved accuracy of coding and documentation Nuance and Health Quest published a multi-year study in August 2018: “Provider Adoption of Speech Recognition and its impact on Satisfaction, Documentation Quality, Efficiency, and Cost in an Inpatient EHR,” is available on PubMed Central, the U.S. National Institutes of Health digital archive of biomedical and life sciences journal literature. The results were presented at the Association of Medical Directors of Information Systems Conference and American Medical Informatics Association’s 2018 Informatics Summit.“ (1)   The MedMatica team of experienced consultants provided superior consultative services and delivered Health Quest’s clinical documentation with voice recognition on time and on budget. Medmatica’s expert team is available to assist with your voice recognition transition.  If you are interested in talking to our leadership, please contact us my phone (610) 827-1356 or email us contact@medmatica.com (1) The benefits identified in the multi-year study showed an improvement over those reported by Medmatica in the first 12 months, including an 81% decrease in transcription costs ($1.37 Million) and 81% of providers reporting improved documentation.  The full study can be found in at https://stockguru.com/2018/08/13/study-speech-recognition-technology-improves-satisfaction-workflow-and-efficiency/  

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Fall 2018 DV-NJ HIMSS Conference

October 3, 2018

This fall we took a trip to the Fall 2018 DV-NJ HIMSS Conference in Atlantic City, NJ. We held a raffle for a football signed by Eagle, Carson Wentz. Congratulations to our winner!

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Number 1689 on the 2016 Inc. 5000

September 1, 2017

Thank you Inc. 5000 for the recognition! Contact us today to see what keep us on this list! https://www.inc.com/profile/medmatica-consulting-associates

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Forbes List of Best Management Consulting Firms

September 2, 2017

MedMatica Consulting Associates is on Forbes List of Best Management Consulting Firms for 2017 Forbes: https://www.forbes.com/companies/medmatica-consulting-associates/

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